Incident Management — References

Incident, accident, and illness reporting with customer acknowledgement.

This English page mirrors the Vietnamese route and summarizes source specs, code anchors, and related pages. Keep technical names in English because they match the codebase.

What this page covers

Area	Summary
Domain purpose	Incident, accident, and illness reporting with customer acknowledgement.
Main readers	Product, support, and engineers who need the same route structure in English.
Source of truth	OpenSpec specs and the current codebase remain authoritative.

Core objects

• IncidentFormInstance
• Affected attendee
• Attachment
• Generated PDF
• FormAcknowledgement
• NotificationJob

Typical flow

1. Create a draft report.
2. Add affected attendees and attachments.
3. Submit for review.
4. Approve and generate PDF.
5. Send to customer.
6. Customer acknowledges or signs.

Where to look in the repo

• openspec/specs/incident-management/spec.md
• IncidentManagementController
• IncidentManagementService
• ConsumerFormController

Related pages

• Overview
• End-user view
• Concepts
• Architecture
• Codebase flow
• Common cases
• References

If this English summary differs from the Vietnamese page or the code, trust OpenSpec/code first and update the wiki.